Solar Analytics collects Personal Information and Energy Data from our customers.
The types of Personal Information we may collect include:
The types of Energy Data we may collect include:
All Personal Information collected by Solar Analytics is used for our business functions and activities and it may be used for the purposes of:
Solar Analytics will take reasonable steps to ensure Personal Information that it keeps is accurate, up-to-date and relevant to the purposes for which it is to be used.
Solar Analytics must only use or disclose your Personal Information to the extent necessary to comply with laws, perform Solar Analytics’s functions or exercise its rights.
We may share your Personal Information and Energy Data with the following:
In all of these cases, Solar Analytics expects these organisations to protect the privacy of that Personal Information.
You may contact support@solaranalytics.com at any time to request that your Solar Retailer may no longer receive your System information and electricity Data, however this may restrict or limit the products and services offered to you and may impact your Warranty or other Terms and Conditions between you and your Solar Retailer.
Personal information may be collected by Solar Analytics by way of provision of Personal Information by individuals via the phone, online contact forms, user-generated content; market research, emails, and during face-to-face meetings. Where necessary and with your consent, we supplement the information we receive from you with information from third party sources.
Solar Analytics takes all reasonable steps to protect your Personal Information from loss, misuse or unauthorised disclosure, modification or destruction. Solar Analytics’s code of conduct and information security policies prohibit employees from looking at, recording or disclosing Personal Information about you except in course of performance of their duties. Security measures include:
Solar Analytics’ digital information is stored on servers within Australia, although we may use or access data from third party providers that store data outside Australia. Solar Analytics takes all reasonable steps to ensure that it deals with reputable entities for the purposes of securely storing Personal Information.
Solar Analytics only retains Personal Information for periods required by law and/or our business operations. Otherwise Solar Analytics will take reasonable steps to securely destroy or permanently de-identify the Personal Information.
Under the APPs, you may be able to obtain a copy of the Personal Information that we hold about you. The APPs provide some exceptions to your rights in this regard. To make a request to access this information, please contact us in writing to one of the contact addresses below. We will require you to verify your identity and specify what information you require. We may charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested.
We endeavour to ensure that the Personal Information we hold about you is accurate, complete and up-to-date. Please contact Solar Analytics if you believe that the information we hold about you requires correction or is out-of-date.
We will endeavour to respond to written requests within 30 business days after a request is received by us.
Solar Analytics will only engage in direct marketing practices in accordance with the law. You may contact support@solaranalytics.com at any time to request that you no longer receive any marketing information from us.
Accessing Solar Analytics’s websites will result in some information being logged including the time of access, IP address and the pages that have been viewed or accessed.
Our website may contain links to third party websites. We do not operate these websites and therefore are not responsible for the collection or handling of Personal Information by the operators of these websites.
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.
We use cookies to:
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser preference settings. If you choose to refuse our cookies, you may not be able to use some portions of this Service
Solar Analytics complies with the amendments to the Privacy Act, effective from 22 February 2018, in relation to notifiable data breaches and has an updated plan to ensure compliance with the new requirements, including notification of the Australian Information Commissioner and affected individuals of certain types of data breaches, and is able to promptly respond to any suspected data breaches. A notifiable data breach happens when there is unauthorised access to, unauthorised disclosure of, or loss of, Personal Information which is likely to result in serious harm to the individual to whom the information relates.
In addition to the Privacy Act, individuals located in the European Union (EU) may also have rights under EU based rules known as the General Data Protection Regulation (GDPR). The key obligations under the GDPR include Notice, Individual Rights, and Retention. Each user has a right of confirmation (to confirm whether or not Personal Information concerning the user is being processed), access (the right to request what Personal Information is stored about the user and obtain a copy of that said information), erasure (the right to request that any Personal Information concerning the user be erased without delay when no longer required, or when the user withdraws consent), rectification (the right to rectify any inaccurate information concerning the user), portability (the right to receive the Personal Information concerning the user, which was provided to us, in a readable format), object (the right to object the processing of the Personal Information concerning the user unless we can demonstrate compelling legitimate grounds for the processing which overrides the interests, rights, and freedoms of the user/data subject, or for the establishment, exercise or defence of legal claims), restriction of processing (the right to restrict processing where the accuracy of the Personal Information is contested by the user/data subject for a period enabling the controller to verify the accuracy of the Personal Information; or the processing is unlawful and the user/data subject opposes the erasure of the Personal Information and requests instead the restriction of their use instead; or we, the controller, no longer need the Personal Information for the purposes of the processing, but they are required by the user/data subject for the establishment, exercise or defence of legal claims), as set out in Articles of the General Data Protection Regulations of the EU.
If you believe that Solar Analytics has breached one or more of its privacy obligations, your complaint (including a summary of the privacy concern or alleged breach and copies of any relevant documentation) shall be addressed to one of the contacts provided in Solar Analytics Contact Details section below. Solar Analytics will investigate the complaint and will endeavor to respond to you within 30 business days. Solar Analytics will take immediate steps to redress proven privacy concerns or breaches.
If you do not receive a response from Solar Analytics after 30 days or if you are not satisfied with the response, you can then lodge a complaint with the OAIC (telephone: 1300 363 992 | at www.oaic.gov.au).
This policy can be viewed at our website at www.solaranalytics.com. Alternatively, you can request a copy of this policy using our contact details below.
Postal Address: 9/245 Chalmers St Redfern, NSW, Australia | T: 1 300 651 137 | E: support@solaranalytics.com
